By creating an account, accessing, or using Ono-Fix (the "Platform"), you agree to be bound by these Terms of Use ("Terms"), our Privacy Policy, and any additional policies referenced herein. If you do not agree, do not use the Platform.

You must be at least 18 years old and a legal resident of the United States. By registering, you represent and warrant that you meet these requirements and that all information you provide is accurate, current, and complete.

Ono-Fix is an online marketplace that connects individuals seeking home services ("Clients") with independent service providers ("Taskers" or "Providers"). Ono-Fix is not the employer of any Provider; Providers are independent contractors. Ono-Fix does not perform the services and is not responsible for the quality, safety, or legality of any service rendered.

You agree to (a) provide accurate registration information, (b) maintain the confidentiality of your password, and (c) accept responsibility for all activity under your account. Notify us immediately at Nexus.ss.llc@gmail.com of any unauthorized use.

You agree to conduct all payments and communications exclusively through the Ono-Fix platform. Off-platform payments (cash, wire transfer, peer-to-peer apps outside the Platform's integration, etc.) and off-platform communication (personal phone numbers, third-party messengers, email exchanged outside the in-app chat) are strictly prohibited. Violations may result in immediate account suspension or termination.

No phone contact outside the Platform. Clients and Providers may not share or request personal phone numbers, nor arrange phone calls, video calls, or messaging through any channel other than the in-app chat. All Client–Provider communication must remain inside the Platform so it can be recorded and used for safety and dispute-resolution purposes. Requesting to "take it off the app" is itself a violation of these Terms.

Ono-Fix does not guarantee the safety, quality, completion, or payment of any service that is arranged, communicated, or paid for outside the Platform. Our trust & safety, dispute resolution, refund, and insurance protections apply only to transactions completed through the Platform.

By providing your phone number and checking the consent box, you agree to receive SMS messages from Ono-Fix regarding phone verification, booking confirmations, appointment reminders, technician updates, and other service-related notifications. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help. Ono-Fix does not send marketing SMS without separate consent. SMS messages are delivered through our SMS provider (Infobip) acting solely as our processor.

Clients pay the agreed service price plus a Platform service fee (commission) that is added on top of the Provider's price. Providers receive their full set rate, less applicable Provider taxes. Tips are voluntary and 100% paid to the Provider. All payments are processed by our payment processors (Finix and other supported payment providers). By using the Platform, you authorize Ono-Fix to charge your payment method.

Minimum charge: Every job is billed for a minimum of one (1) hour of labor. A Provider may set a higher personal minimum (e.g., 1.5 or 2 hours), which is displayed on the Provider's profile before the Client confirms a booking. Work performed beyond the minimum is billed per minute at the Provider's hourly rate. Providers are required to clearly inform the Client of their minimum charge before starting any work. By confirming a booking, the Client acknowledges and agrees to the displayed minimum charge.

After a booking is placed, the Client and Provider should use the in-app chat to discuss the task details (scope, timing, access, materials). Until the Provider confirms the job, either the Client or the Provider may cancel it free of charge — for example if the details cannot be agreed upon in chat.

Once the Provider has confirmed the job, cancellations made more than 24 hours before the scheduled service incur no fee. Cancellations within 24 hours may be subject to a cancellation fee. Refunds for disputed services are evaluated by Ono-Fix's support team on a case-by-case basis. See our Refund & Cancellation Policy for full details.

Before-and-After Photos (mandatory dispute evidence). For every job, the Provider is required to take clear photographs of the work area before starting and after completing the work, and to upload them to the Platform. These photos are the primary evidence used to resolve disputes. If the Provider fails to provide adequate before-and-after photos, any dispute regarding the scope, quality, or completion of the work will be resolved in favor of the Client (which may include a full or partial refund to the Client).

You agree not to: (a) violate any law or regulation; (b) impersonate another person; (c) post false, misleading, or fraudulent content; (d) harass, abuse, or threaten other users; (e) circumvent the Platform's fee or communication systems; (f) use the Platform for any illegal purpose; (g) attempt to gain unauthorized access to the Platform.

You may post reviews and content; you grant Ono-Fix a worldwide, royalty-free, perpetual license to use, display, and distribute such content on the Platform. Reviews must be truthful and based on actual experience.

How ranking is calculated. A Provider's position in the search results is determined by an experience-based score calculated separately for each service category. The score equals the total number of hours the Provider has actually worked in that category (from completed and paid jobs) plus an adjustment based on client reviews in that category:

• 5 stars: +5 hours • 4 stars: +3 hours • 3 stars: +1 hour • 2 stars: −1 hour • 1 star: −2 hours • A negative written review (1–2 stars with written feedback): an additional −5 hours

For example, an electrician with 100 worked hours ranks above one with 80 hours in the Electrical category. Scores may be negative. New Providers are featured at the top of the list for their first three (3) days after registration — even before they have any hours or reviews — so they have a fair chance to earn their first ratings. Ratings and rankings are informational, are updated automatically, may change at any time, and do not guarantee any Provider a booking.

Provider referral bonus. A Provider may invite another Provider to Ono-Fix using their personal referral code or referral link. When the invited Provider completes their first paid job (i.e., a Client pays for it), both the referring Provider and the invited Provider each receive a one-time bonus of +5 ranking hours. This bonus is global — it is added to the Provider's score in every service category. The bonus is awarded only once per invited Provider and may be reversed if the qualifying job is refunded or cancelled.

Bonus and adjustment hours. Ranking hours may include bonus hours (e.g., referral rewards) and manual adjustments applied by Ono-Fix at its discretion (for example, to correct errors, recognize verified off-platform experience, or as part of promotions). Bonus and adjustment hours are shown separately to the Provider and count toward the Provider's ranking score but do not represent hours actually worked. Ono-Fix may add or remove ranking hours at any time.

Each Provider can view their worked hours, bonus hours, average review rating, and current position for every active category on their "My ranking" screen, including how many hours are needed to move up in the list.

Loyalty points (Clients). Clients earn loyalty points on paid orders (currently 1 point per $1 spent). Accumulated points can be redeemed for digital gift cards through the in-app Rewards screen (gift-card tiers such as $25, $50, $100, $200 and $500). Points have no cash value, cannot be transferred or exchanged for cash, and may be adjusted or reversed if the underlying order is refunded or cancelled.

Client referral reward. A user may invite a new Client using their referral code or link. When the invited Client signs up and completes at least $100 in paid orders, the referrer receives a one-time bonus of 500 points (≈ $5), redeemable as a gift card. This bonus is awarded once per invited Client and may be reversed if the invited Client's qualifying spend later drops below the threshold.

Summary of referral rewards. Inviting a Provider earns both parties +5 ranking hours (see above) once the invited Provider's first job is paid. Inviting a Client earns the referrer loyalty points and gift-card rewards. Ono-Fix may modify, suspend, or discontinue any rewards or referral program, and may adjust point values, gift-card tiers, and bonus amounts, at any time.

Providers are independent contractors. Nothing in these Terms creates an employer-employee, partnership, agency, joint venture, or franchise relationship between Ono-Fix and any user. Providers are responsible for their own taxes (IRS Form 1099-NEC may be issued for U.S. Providers earning ≥ $600/year).

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONO-FIX IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

You agree to indemnify and hold Ono-Fix harmless from any claims, damages, liabilities, and expenses (including attorneys' fees) arising from your use of the Platform, violation of these Terms, or violation of any third-party rights.

PLEASE READ CAREFULLY. Any dispute arising out of or relating to these Terms shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in accordance with the Federal Arbitration Act. You and Ono-Fix waive the right to a jury trial and to participate in class actions. You may opt out by emailing Nexus.ss.llc@gmail.com within 30 days of account creation.

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws principles. Subject to Section 13, any litigation shall take place in the state or federal courts located in Cook County, Illinois.

If you believe content on the Platform infringes your copyright, submit a notice under 17 U.S.C. § 512 to Nexus.ss.llc@gmail.com.

We may suspend or terminate your account at any time for violations of these Terms. You may delete your account at any time from Settings.

We may update these Terms. Material changes will be notified via email and an in-app banner. Continued use after the effective date constitutes acceptance.

Ono-Fix is a service operated by Nexus Security Solutions LLC, 9701 Dee Rd, Niles, IL 60714 · Nexus.ss.llc@gmail.com